Privacy Policy

Last updated: May 2026

1. Introduction

Borderline Creative (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, compassion, and transparency. We create handcrafted resin keepsakes, memorial jewellery, and bespoke pieces, and we understand the deeply personal nature of the information you may share with us.

This Privacy Policy explains:

What personal data we collect
How and why we use it
Your rights under UK GDPR
How to contact us

By using our website www.borderline-creative.uk or contacting us directly, you agree to the terms of this Privacy Policy.

2. Who We Are

Borderline Creative is Based in Yealmpton, Plymouth, Devon, UK Email: [your email] Website: www.borderline-creative.uk

We are the data controller responsible for your personal information.

3. What Personal Data We Collect

Information you provide directly

Name
Email address
Postal address
Phone number (if provided)
Order details
Messages sent via contact forms or email
Sensitive memorial information (e.g., details about a loved one, ashes, hair, flowers, or other inclusions you choose to send)

Information collected automatically

IP address
Device type
Browser type
Pages viewed
Cookies and tracking data (see Cookie Policy section)

Information from third parties

Payment processors (e.g., Stripe, PayPal) — we never see your full card details
Social media platforms (Instagram, Facebook) if you interact with us there

4. How We Use Your Personal Data

We use your information to:

Process and fulfil your orders
Communicate with you about your order or enquiry
Provide customer support
Create bespoke memorial pieces based on your instructions
Maintain internal records
Improve our website and services
Comply with legal obligations

We never sell your data.

5. Lawful Bases for Processing (UK GDPR)

We process your data under the following lawful bases:

Contract — to create and deliver your order
Consent — when you choose to share sensitive memorial information
Legitimate interests — to improve our services and respond to enquiries
Legal obligation — for tax, accounting, and record‑keeping

6. Sensitive Memorial Information

We understand the emotional significance of the materials you send (ashes, hair, flowers, fabric, etc.). We treat these with the utmost respect.

We will:

Use them only for the purpose you have requested
Store them securely while in our care
Return any unused materials if requested
Never share this information with third parties

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

Order records: 6 years (legal requirement)
Emails and enquiries: up to 2 years
Memorial information: only for the duration of your order, unless you request otherwise

You may request deletion at any time.

8. Sharing Your Data

We only share your data with trusted third parties when necessary:

Hostinger (website hosting)
Payment processors (Stripe, PayPal)
Delivery services (Royal Mail, couriers)

These providers are GDPR‑compliant and only receive the minimum information required.

We do not share your data with advertisers or unrelated third parties.

9. Cookies & Tracking Technologies

Our website uses cookies to:

Ensure the site functions correctly
Improve performance
Analyse website traffic
Display embedded content (Instagram, Facebook, etc.)

Non‑essential cookies will only run with your consent. You can change your cookie preferences at any time.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, email us at hello@borderline-creative.uk

11. Security

We take appropriate technical and organisational measures to protect your data, including:

Secure hosting
Encrypted connections (HTTPS)
Restricted access to sensitive information
Secure handling of memorial materials

However, no online system is 100% secure, and we cannot guarantee absolute protection.

12. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

13. Links to Other Websites

Our website may contain links to Instagram, Facebook, or other external sites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Borderline Creative
Email: hello@borderline-creative.uk
Website: www.borderline-creative.uk

Preserve your flowers today